RETURNS POLICY

Change of mind
We do not accept returns or offer refunds for change of mind. This includes ordering the wrong size, colour or other variation, no longer wanting the item, or finding it cheaper elsewhere. Please check product descriptions and sizing carefully before ordering, and contact us at shop@gumtreegreys.com.au if you're unsure.

Other returns
All other returns must be approved by us before you send the item back. Approved returns are sent at the buyer's expense. The item must be in as-new condition, unworn and unused, with all labels and tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, email shop@gumtreegreys.com.au within 7 days of receiving your item. Once your return is approved, we'll send you our return address and instructions.

We recommend a tracked postage service, as we can't be responsible for items lost in transit. Items sent back without prior approval will not be accepted.

Faulty, damaged or incorrect items
Please check your order when it arrives. Contact us as soon as possible if an item is faulty, damaged, not as described, or not what you ordered, and include your order number and photos where possible. In these cases we will cover reasonable return postage and offer a repair, replacement or refund in line with the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Items that cannot be returned
Unless they are faulty, we cannot accept returns on:

  • perishable goods, such as food and treats

  • custom or personalised items

  • sale items

  • gift cards

Exchanges
We don't offer direct exchanges. If you'd like a different item, please place a new order.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days, and your bank may take a few extra days to process them. Original shipping costs are non-refundable unless the item was faulty or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at shop@gumtreegreys.com.au.